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Case Study: Automating Customer Support with Generative AI

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  It’s about time you admitted this: Customer support is the diet soda of brand experiences. Bubbly on the outside, zero substance. “Please hold”? No thanks, I’ll switch brands. But what if you didn’t have to choose between sleeping through music and getting actual help? What if Generative AI in Customer Support made instant, human-level support your minimum, every hour, every channel? Not in 2030. Not in your dreams. Now. (Sounds like sci-fi? Stay till the end. And pro tip: Check out what’s possible with   Durapid’s AI-powered customer support transformation  before another FAQ page eats your soul.) Why Traditional Customer Support Is Basically… Not Supporting Anyone Let’s get real: customer service standards? Rock bottom. You email, you wait, You chat, you wait, You call, you wait and get transferred five times. Meanwhile, survey after survey (and your last five angry chats) scream this truth: People want actual answers, right now, in their language, channel, and mood. ...
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Case Study: Unifying Manufacturing Data with a Data Fabric Architecture

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  Making Manufacturing Data Easy with Data Fabric Let’s be honest: manufacturing data is everywhere. On the shop floor? Check. In your ERP? Definitely. On cloud dashboards, you forgot you subscribed to? Also yes. This data explosion, fed by IoT sensors, automation, and legacy systems, has created a serious challenge: How do you actually use it all? That’s where data fabric steps in. Think of it as the connective tissue that brings together scattered, disconnected data and turns it into something useful. Whether it’s edge-to-cloud integration or making sense of decades-old systems, a strong  data architecture strategy  is the foundation modern manufacturers are building on. And it’s not just theory. Enterprises applying data fabric in manufacturing are seeing real impact: smarter decisions more accurate manufacturing analytics and fewer surprises on the floor. Why 78% of Manufacturing Data Goes to Waste Here’s a wild stat:  manufacturers generate over 2 exabytes of da...
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